HOW TO USE

The procedure from reservation to return

Reservations are accepted until 48 hours before use, and same-day bookings may not be possible.
Please expect a reply within 48 hours of applying.

STARTFrom reservation to rental

1.RESERVATION

Reserve the car of your choice through our website or by phone
2.PAYMENT

Complete your reservation by paying through one of the available options
3.ARRIVAL

Upon arrival at the airport, SAMURAI will pick you up and take you to the shop.
4.START

Complete some paperwork and start your journey!

FINISHFlow until return

1.OUR SHOP

Return the car to our shop or to another place of return we agreed on
2.INSPECTION

We will check the car and let you know if any payments are due *payment on spot
3.DEPARTURE

SAMURAI will see you off to the aiport in our shuttle bus
4.COME AGAIN!

We will be looking forward to having you back next time you visit!

PAYMENT METHODS

We accept both cash and credit cards

Seeing that the payments are charged in advance, excess amounts will be returned and insufficient amounts will be due at the time of car return.
As regarding long-term rental contract payments, we offer a variety of options. For more details, please send us an inquiry or consult with us directly at the time of arrival.

EQUIPMENT AND FUEL

Tire puncture repair fees shall be paid by a customer. No need to refuel the gas tank upon vehicle return.

CANCELLATION AND RESCHEDULING

Please call the reservation center if you'd like to reschedule or cancel your reservation.
SAMURAI RENTAL CAR reservation center TEL.81-476-33-1955 [Reception time Mon-Sat : 9:00～19:00]
The following cancellation fees may apply.

8 days prior to rental date	7 days to 1 day priordaterental date	On the day	Max. deducted amount
Free	50% of the basic rate	100% of the basic rate	100,000 yen (excluding tax)

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CAR RENTAL INSURANCE

The insurances below apply to all the automobiles, the charges are included in the rental price.
In case of an accident, the compensation within the following limits will be provided. However, the damages that were caused by the following shall be borne by the customer: In the case of where the accident proof can not be obtained by police. Accidents that fall into the disclaimer of insurance company and accidents that violate Samurai Rental Car lending agreement.

Compensation type	Limit	Details
Personal Reparation	Unlimited	Including 30 million yen self-liability insurance
Personal injury	Unlimited	1 accident limit, Deductible
Personal injury	Up to 30 million yen per person	1 accident limit
Vehicle	Vehicle's current value	Deductible

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*Any accident which occured under any of the following circumstances will be excluded from the insurance:
If you did not wear a seat belt while driving
Failure to report to the police from the scene of the accident (If the police accident proof can not be acquired)
If you settle out-of-court with the other side
Failure to contact the shop from the scene of the accident
If you caused the accident during the unauthorised extended renting time
In case the actual accident did not go the way the driver and the sub driver of the contract describe it
Driving under the alcoholic influence
Driving without a license
Vehicle damage caused by theft
If passenger number exceeds the car's capacity
If the car was driven off-road such as in riverbeds, forests or coasts.

ACCIDENTS SETTLEMENT

If an accident occurs during car renting period, you will be charged the following fees as part of our sales loss compensation, regardless of the extent and repair period of the damaged vehicle. Sales loss compensation is not the same as the deductibles from the insurance compensation plan, which is used in the case of a road accident.
If you can return vehicle to the shop(W1,W2,W4,V3class is 50,000yen)
If it is impossible to return vehicle to the shop(W1,W2,W4,V3class is 100,000yen)

If you can return vehicle to the shop	If it is impossible to return vehicle to the shop
20,000yen W1,W2,W4,V3class: 50,000yen	50,000yen W1,W2,W4,V3class: 100,000yen

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* In case if the car cannot be returned, transportation expenses such as towing fee (of our company's designated service) are to be paid by the customer.
* Tire puncture and burst, loss of wheel cap, damage of the antenna, damage of in-house equipment are to be paid by the customer.

ETC CARD RENTAL DETAILS

Notices regarding ETC card Rental
1. During the rental of ETC card all the fees must be covered by the carrier, that includes card usage by third parties.
2. The fees are calculated automatically with the use of IC chip when passing through tollgates. The fees in case of closed-for-traffic roads will not be charged through ETC card.
3. If you have lost your ETC card or it was stolen, please make sure to contact us as soon as possible. (Any fees recorded on the card from the next day after you contact us will no longer be your responsibility.)
4. In case of ETC card loss, theft or damage we will need you to pay JPY3,000 for repair or reissue.
5. If in case of loss, theft or damage, the customer fails to clearly explain what happened, JPY10,000 will be deducted from the deposit money.
6. There is a possibility we will contact you or disclose some personal information such as your name, address and phone number upon request from highway operators (even after you have returned your vehicle).
7. If the customer is late to return the vehicle with no prior notice, we will cancel the ETC card associated with the vehicle. We kindly ask for your understanding.
8. Samurai Rental Car is not responsible for any problem associated with ETC systems, if you are having troubles with your cards, please contact the highway operator directly.
*JPY10,000 deposit is required for ETC card rental.
*Highway toll fees and charges associated with loss or damage of card are to be paid by the customer.

Everything you need for your journey in one simple rate.
Absolutely no extra charges

We are delighted to introduce our car rental service, tailored for visitors to Japan, designed for convenience and comfort with the following features:

REASON1

ALL IN ONE

Our pricing includes essential options and fees such as car navigation, ETC cards, child and junior seats, snow tires, and deductible compensation fees. Enjoy transparent pricing without worries of hidden costs.
REASON2

Multilingual
Navigation Systems

Equipped in all our vehicles are navigation systems supporting Chinese, Korean, and Japanese, making it easy to navigate Japan's roads regardless of language barriers.
REASON3

Free ETC Card
Rental

mooth your travels on expressways with our complimentary ETC card rental (expressway tolls apply separately).
REASON4

No Need for Full
Gas Tank on Return

There's no requirement to return the car with a full tank, allowing you to enjoy your trip until the very end without any hassles.
REASON5

Free Wheelchair
Rental

Our service includes free wheelchair rental, ensuring a comfortable and stress-free journey for elderly passengers and families with children.
REASON6

Standard Snow
Tires on All Vehicles

All our vehicles come with snow tires as standard equipment, enabling you to drive safely and comfortably in snowy regions or during the winter season. Discover the charms of Japan's winter in safety and comfort.